IT and Customer Service Support Roles Ref. 2265

Black History MonthMind Silver AwardThe Times Top 100Disability confident leaderThe Prince's Responsible BusinessStonewall Diversity ChampionThe Guardian UK 300 logo

Cheltenham, London

GCHQ, the longest standing code-breaking intelligence agency in the UK, is offering you an exciting opportunity to join our IT and Customer Service Support team. We have a variety of roles requiring different skill sets. Please click on the links below to view the job descriptions for each role.

IT and Customer Service Support

Asset Administrator

Diversity and inclusion are critical to our mission. We recognise how vital it is that our workforce reflects the diverse communities we seek to protect. Having diverse backgrounds, ethnicities, and ways of thinking helps to ensure that we always challenge each other and make sure that we are getting it right. We welcome and encourage applications from everyone, including from under-represented groups.

As one of Britain’s intelligence agencies, we unlock the complex world of communications to make a real difference to the safety of the nation. We work closely with our partners in the intelligence community to safeguard Britain’s people, interests, and businesses from various threats. Think serious organised crime, such as people and drugs trafficking, or cyber-attacks. It’s challenging and varied work that you won’t find anywhere else.


A minimum of 2 GCSEs (maths and English) grade 5 or above (A-C grades); or O-Level grade A-C; or equivalent. Also, candidates are to score a minimum pass in the competency questions section of the application form.

We’re looking for talented, flexible and committed individuals from all backgrounds. You should have a strong focus on customer requirements able to engage with a whole range of teams and individuals including external agencies. You will need an eye for detail and be able to work in an area requiring a high degree of accuracy and compliance, providing guidance and advice to customers. With a willingness to learn and adapt to changing priorities, you’ll thrive in a post where teamwork and relationship building is key.  Our work is of utmost importance to the UK, and you will directly be supporting that work by helping to ensure that the organisation maintains complete assurance over sensitive IT assets and that our staff have access to the right information.

If you’re excited about working with us and think you have some of what we’re looking for but aren’t sure if you’re 100% there yet… Back yourself and give it a go

At GCHQ we’re proud of our inclusive and supportive working environment that’s designed to encourage open minds and attitudes. As an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential. With comprehensive training and development opportunities, tailored to your needs and the requirements of your work, we’ll enable you to flourish in your role and perform to the very best of your abilities. 

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants who meet the minimum criteria for this position will be offered an interview. This is known as the Offer of Interview (OOI).

If you successfully complete the required stages, and are successful at interview, you will receive a job offer conditional on you completing our developed vetting (DV) process, which enables you to obtain the level of security clearance required to undertake this role.

To apply for this position, you must meet our nationality, residency and security requirements.  You’ll find more details here.
As users of the disability confident scheme, we also guarantee to interview a fair and proportionate number of disabled candidates who meet the minimum criteria for our roles.
You can familiarise yourself with the general competencies we use to assess the aptitude of candidates here:

Be prepared to dedicate 60-90 minutes to completing your application. We’re conscious this might be more time than you expected, so our system will allow you to save your application at any time and come back to it later. But remember to submit your full application before the closing date.
Once we’ve established that you meet our eligibility criteria, the next steps of this selection process are:
- Personal interview*
- Drug test
*Interviews will be held virtually.  
If you successfully complete these stages, you’ll receive a job offer, conditional upon you completing our developed vetting (DV) process which enables you to obtain the level of security clearance required to perform this vital role.

We will be interviewing for a number of these roles in the next several weeks and months with anticipated start dates, (following successful security clearance), within the next 12 months.

We will also be looking to this candidate pool to fill vacancies further into the future up to 24 months from now, so even if you are not available for work immediately, please do apply and let us know your anticipated availability in your application.

For those invited to interview, there will be a further opportunity to discuss timescales and your preferences directly with our recruiters.
Please be aware that we withhold the right to bring forward the closing date for this role from the original closing date once a certain number of applications have been received. Please be mindful of this and submit your application at your earliest convenience to avoid disappointment.

This Program / Vacancy is closed to applications.