IT and Customer Service Support

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Cyber
Cheltenham, London
London £27,586 pro rata (includes £5500 London Pay Addition and concessionary pay), Cheltenham £22,086 pro rata (including concessionary pay)

GCHQ, the longest standing code-breaking intelligence agency in the UK,  is offering you an exciting opportunity to join our organisation as IT and Customer Service Support based in London or Cheltenham.
 
THE ROLE 


As GCHQs first line contact in IT Support, you’ll work in teams providing a critical service to the organisation. These teams complete a broad range of activities from investigating IT issues via a service desk to providing IT accounts and accesses. 

You’ll communicate effectively and professionally with a range of internal customers via telephone, email, face-to-face and online chat, to resolve queries and keep our business running smoothly. We also have other exciting opportunities available within other first line support teams.
 
We offer comprehensive training on a variety of IT applications and administration tools, including the opportunity to gain formal qualifications. You’ll have a unique opportunity to learn about the work of the intelligence services and technology, as well as develop the wider skills and competencies that you need to further your career within GCHQ.  
 
Our service desk operates Monday – Friday on a rota system with various hours between 8am and 6pm.  Some of the roles offer flexible working where operational commitments allow, ensuring a healthy work-life balance.  Wherever possible, we accommodate reduced hours or job share options, balanced against business needs. 

If you’re passionate about customer service, have strong communication skills and a desire to work in a fast-paced environment, we want to hear from you!

REQUIREMENTS

A minimum of 2 GCSEs (maths and English) grade 5 or above (A-C grades); or O-Level grade A-C; or equivalent. Also, candidates are to score a minimum pass in the competency questions section of the application form.

Previous customer service skills are desirable but not essential, as long as you have the desire to learn and develop. You’ll be a competent user of IT applications and interested to learn more.  A consummate communicator you’ll expertly share knowledge and insight, with a range of customers and be comfortable working in small to medium-sized teams. 

If you’re excited about working with us and think you have some of what we’re looking for but aren’t sure if you’re 100% there yet… rule yourself in and give it a go! 

SALARY

London £27,586 pro rata (includes £5500 London Pay Addition and concessionary pay)
Cheltenham £22,086 pro rata (including concessionary pay)

You’ll start with 25 days’ annual leave (plus public holidays) and access to a number of benefits and networks.  
 
LOCATION
 
London - You will be working from our offices in London, located within 20 minutes' walk of either mainland train stations Victoria or Vauxhall. There are several Tube Stations and bus routes nearby
Cheltenham (located within an hour’s journey of Birmingham and Bristol)


To apply for this role please head back to the main page and click the 'Submit' button to begin your application

This Program / Vacancy is closed to applications.