NCSC Delivery Management Support Ref. 2949

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Technology Roles
Cheltenham, London, Manchester
Starting salary of £32,092, for roles based in London, youll recieve an additional £6,250 London Allowance.

At GCHQ, we unlock the complex world of data and communications to keep the UK and its citizens safe, both in the real world and online. Working closely with our British Intelligence partners in MI5 and MI6, we protect the UK from threats including serious organised crime, terrorism, and cyber-attacks. A role in GCHQ means you’ll have varied and fascinating work in a supportive and encouraging environment that puts the emphasis on teamwork.

The National Cyber Security Centre (NCSC), part of GCHQ, is the UK Government’s lead authority on cyber security. The organisation is at the heart of the Government’s cyber security strategy and has the aim of making the UK the safest place to live and work online. 

NCSC is offering you an exciting opportunity, working in Delivery Management Support  across a diverse range of NCSC teams.

Our Delivery Management Support roles help NCSC to realise the benefits of the services we own and manage as a team. Key aspects of your role will include working closely with first-line support functions and development teams. You’ll  facilitate service requests, resolve customer issues, ensure knowledge base articles are fit for purpose, and support the release of new features. You’ll help to manage processes that are cross cutting, including the portfolio of datasets to ensure the most effective and efficient means of supporting the Data Acquisition and Sharing strategy. You’ll  take forward dedicated tasks on behalf of individual Service Owners to help them enhance their service.

Job Description

What will the successful candidate be doing?

As Delivery Management Support, you’ll :

•    Work at the heart of a team to provide direction, you'll support the team resolving issues effectively in an ever-evolving environment to deliver  products and services in an iterative way. 
•    Be accountable for delivery, motivating and supporting teams, and removing blockers. 
•    Be part of a community which has a deep understanding of agile and lean practices and will support you to use your own judgement to decide on appropriate tools and techniques. 
•    Be adept at delivering complex digital projects, breaking down barriers for  teams and planning - both at a higher level and getting into the detail when needed.
•     Be at the core of the decisions made by the team, you’ll support the team to engage, coordinate, and cooperate creating an environment where the team are excited about their work.
•    Join a well-motivated, dynamic multi-disciplined delivery team working to deliver on our commitments and roadmap. 

Person Specification

You’ll need to be able to demonstrate the following skills and experience:

•    Agile and Lean practices - Demonstrate experience in applying Agile tools and principles. (Skill level: working).
•    Commercial management - Act as the point of contact for contracted suppliers. Understand and use appropriate internal contacts and processes within a government department. (Skill level: working)
•    Communication – You can communicate effectively with a range of stakeholders including technical and non-technical. You can be an advocate for the team externally and can manage differing perspectives. (Skill level: working)
•    Financial management - You understand the financial impact of the work you do and how cost and budgets are created. (Skill level: awareness)
•    Life cycle perspective - You  understand how the needs of the team and the product vary across the stages of the product life cycle. (Skill level: awareness)
•    Maintaining delivery momentum - You can demonstrate how to record, track and manage risks, issues and dependencies and know when to escalate them. You  understand how the risks, issues or dependencies impact the work of a team. (Skill level: working)
•    Making a process work - You can support teams to focus on the output rather than the process. You can help  teams  find a process that works for them. You can support teams in establishing a process. (Skill level: working)
•    Planning - You understand the importance of planning and forecasting. You can show an awareness of the different ways to develop a plan. (Skill level: awareness)
•    Team dynamics and collaboration - You can explain the importance of team dynamics, collaboration and empowering delivery teams. You understand the importance of feedback. (Skill level: awareness)

Further information on Skill Levels.

GCHQ Competency Requirements

The NCSC will assess you against competencies used by the UK Intelligence Community. These competencies are based closely on the Civil Service Behaviours. The Level 2 competencies you’ll be assessed against are:
•    Communicating and Influencing (Civil Service Behaviour Equivalent: Communicating and Influencing)
•    Working Collaboratively (Civil Service Behaviour Equivalent: Working Together)
•    Making Effective Decisions (Civil Service Behaviour Equivalent: Making Effective Decisions)
•    Delivering Outcomes (Civil Service Behaviour Equivalent: Delivering at Pace)
•    Providing Customer Value (Civil Service Behaviour Equivalent: Managing a Quality Service)

Further information on Civil Service Behaviours

Benefits we offer

At NCSC and GCHQ, we are proud of our inclusive and supportive working environment that’s designed to encourage open minds and attitudes. As an organisation that values and nurtures talent, we are committed to helping you fulfil your potential. With comprehensive training and development opportunities, tailored to your needs and the requirements of your work, we will enable you to flourish in your role and perform to the very best of your abilities.

You’ll receive a starting salary of £32,092, for roles based in London, you’ll receive an additional  £6,250 London allowance.

Other benefits:

•    25 Days Annual Leave automatically rising to 30 days after 5 years' service, and an additional 10.5 days public and privilege holidays
•    An environment with flexible working options
•    Opportunities to be recognised through our employee performance scheme.
•    Interest-free season ticket loan
•    Cycle to work scheme
•    Facilities such as a gym, restaurant, and on-site coffee bars (at some locations)
•    Paid parental and adoption leave.
•    Excellent pension scheme - Civil Service pension with an average employer contribution of 27%

Selection Process

Before You Apply

To work at GCHQ, you need to be a British citizen or hold dual British nationality. You can read our full eligibility criteria here

This role requires the highest security clearance, known as Developed Vetting (DV). It’s something everyone in the UK Intelligence Community undertakes. You can find out more about the vetting process here

Please note we have a strict drugs policy, so once you start your application, you can’t take any recreational drugs and you’ll need to declare your previous drug usage at the relevant stage.

The role is based in Cheltenham, Central London, or  Central Manchester so you’ll need to live within a commutable distance. Please consider any financial implications and practicalities before submitting an application, as we do not offer relocation costs.

Please note, you should only launch your application from within the UK. If you are based overseas, you should wait until you visit the UK to launch an application. Applying from outside the UK will impact on our ability to progress your application. You should not discuss your application, other than with your partner or a close family member.

What to Expect

Our recruitment process is fair, transparent, and based on merit. Here is a brief overview of each stage, in order:

1.    Online Application
2.    Application sift
3.    Interview
4.    If successful, you‘ll receive a conditional offer of employment subject to vetting.

Please note, you must successfully pass each stage of the process to progress to the next. Your application may take around 6 - 9 months to process including vetting, so we advise you to continue any current employment until you have received your final job offer.

We’re Disability Confident

GCHQ are proud to have achieved Leader status within the DWP’s Disability Confident scheme. This is aimed at encouraging employers to think differently about disability and take action to improve how they recruit, retain, and develop disabled people. Being Disability Confident, we aim to offer a person-to-person interview to any candidate who self-identifies as disabled and meets the essential criteria for the role. This is our ‘Offer of Interview’ (OOI). To secure an interview for this vacancy, the essential criteria (in order of application process) are:

•    Applicants must meet the essential minimum competency requirements for the role at application sift.

Equal Opportunities

At GCHQ diversity and inclusion are critical to our mission. To protect the UK, we need a truly diverse workforce that reflects the society we serve. This includes diversity in every sense of the word: those with different backgrounds, ages, ethnicities, gender identities, sexual orientations, ways of thinking and those with disabilities or neurodivergent conditions. We therefore welcome and encourage applications from everyone, including those from groups that are under-represented in our workforce such as women, those from an ethnic minority background, people with disabilities and those from low socio-economic backgrounds.

Find out more about our culture, working environment and diversity on our website:

The closing date for this role is: 23:55pm 28th June 2023.

Right to Withdraw Statement: 

Please be aware that we withhold the right to bring forward the closing date for this role from the original closing date once a certain number of applications have been received. Please be mindful of this and submit your application at your earliest convenience to avoid disappointment.

This Program / Vacancy is closed to applications.