NCSC Delivery Managers Ref. 2950

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Technology Roles
Cheltenham, London, Manchester
Starting salary of £48,104, for roles based in London, you'll recieve an additional £6,250 London Allowance.

At GCHQ, we unlock the complex world of data and communications to keep the UK and its citizens safe, both in the real world and online. Working closely with our British Intelligence partners in MI5 and MI6, we protect the UK from threats including serious organised crime, terrorism, and cyber-attacks. A role in GCHQ means you’ll have varied and fascinating work in a supportive and encouraging environment that puts the emphasis on teamwork.

The National Cyber Security Centre (NCSC), part of GCHQ, is the UK Government’s lead authority on cyber security. The organisation is at the heart of the Government’s cyber security strategy and has the aim of making the UK the safest place to live and work online. 

NCSC is offering you an exciting opportunity, working as a Delivery Managers across a diverse range of NCSC teams. 

As a Delivery Manager, you’ll  have the opportunity to work across a wide range of products and teams to identify obstacles and facilitate the delivery of products and services. You’ll guide, develop, and coach Delivery Teams empowering them to deliver products and services, and effectively manage stakeholder relationships to promote delivery confidence.

Job Description

What will the successful candidate be doing?

As a Delivery Manager, you’ll :

•    Build and maintain teams, ensuring they are motivated, collaborating and working well
•    Identify obstacles and help the team to overcome them
•    Focus the team on what is most important to the delivery of products and services
•    Encourage and facilitate continuous improvement of the delivery team
•    Coach and mentor both team members and others to apply the most appropriate Agile and Lean tools and techniques
•    The complexity or breadth of products or teams will vary in this role, depending on the context.

Person Specification

You’ll need to be able to demonstrate the following skills and experience:

•    Agile and Lean practices -  Identify and compare the best processes or delivery methods to use. You can recognise when something does not work and encourage a mindset of experimentation. You can adapt and reflect, be resilient and see outside of the process. You can use a blended approach depending on the context. You can measure and evaluate outcomes. You can help teams to manage and visualise outcomes. (Skill level: practitioner)
•    Commercial management - Act as the point of contact for contracted suppliers. You can understand appropriate internal contacts and processes within a government department. You can understand how and when third parties should be brought into digital, data and technology (DDaT) projects. (Skill level: working)
•    Communicating between the technical and non-technical - You can listen to the needs of technical and business stakeholders and interpret them. You can effectively manage stakeholder expectations. You can manage active and reactive communication. You can support or host difficult discussions within the team or with diverse senior stakeholders. (Skill level: practitioner)
•    Financial management - You  balance cost versus value. You can consider the impact of user needs. You can report on financial delivery. You can monitor cost and budget. You can understand how and when to escalate issues. (Skill level: working)
   Life cycle perspective - You  recognise when to move from one stage of a product life cycle to another. You can ensure the team is working towards the appropriate service standards for the relevant phase. You can manage the delivery of products and services at different phases. (Skill level: working)
   Maintaining delivery momentum - You can facilitate the delivery flow of a team, managing the pace and tempo. You can actively address internal and external risks, issues and dependencies including where ownership exists outside the team. (Skill level: practitioner)
•    Making a process work - You can identify and challenge organisational processes of increasing complexity and those processes that are unnecessarily complicated. You can add value and can coach the organisation to inspect and adapt processes. You can guide teams through the implementation of a new process. (Skill level: expert)
•    Planning - You  understand the environment and prioritise the most important or high value tasks. You can use data to inform planning. You can manage complex internal and external dependencies. You can provide delivery confidence. You can remove blockers or impediments that affect plans and can develop a plan for difficult situations. You ensure  teams plan appropriately for their capacity. (Skill level: practitioner)
•    Team dynamics and collaboration - You can effectively bring people together to form a motivated team. You can help to create the right environment for a team to work in and can empower them to deliver. You can recognise and deal with issues. You can help create the best team makeup depending on the situation. (Skill level: working)

Further information on Skill Levels.

GCHQ Competency Requirements

The NCSC will assess you against competencies used by the UK Intelligence Community. These competencies are based closely on the Civil Service Behaviours. The Level 3 competencies you’ll be assessed against are:
•    Driving Innovation and Change (Civil Service Behaviour Equivalent: Changing and Improving)
•    Communicating and Influencing (Civil Service Behaviour Equivalent: Communicating and Influencing)
•    Working Collaboratively (Civil Service Behaviour Equivalent: Working Together)
•    Delivering Outcomes (Civil Service Behaviour Equivalent: Delivering at Pace)
•    Providing Customer Value (Civil Service Behaviour Equivalent: Managing a Quality Service)

Further information on Civil Service Behaviours

Benefits we offer

At NCSC and GCHQ, we are proud of our inclusive and supportive working environment that’s designed to encourage open minds and attitudes. As an organisation that values and nurtures talent, we are committed to helping you fulfil your potential. With comprehensive training and development opportunities, tailored to your needs and the requirements of your work, we will enable you to flourish in your role and perform to the very best of your abilities.

You’ll receive a starting salary of £48,104, for roles based in London, you’ll receive an additional  £6,250 London allowance.  

Other benefits:

•    25 Days Annual Leave automatically rising to 30 days after 5 years' service, and an additional 10.5 days public and privilege holidays
•    An environment with flexible working options
•    Opportunities to be recognised through our employee performance scheme.
•    Interest-free season ticket loan
•    Cycle to work scheme
•    Facilities such as a gym, restaurant, and on-site coffee bars (at some locations)
•    Paid parental and adoption leave.
•    Excellent pension scheme - Civil Service pension with an average employer contribution of 27%

Selection Process

Before You Apply

To work at GCHQ, you need to be a British citizen or hold dual British nationality. You can read our full eligibility criteria here

This role requires the highest security clearance, known as Developed Vetting (DV). It’s something everyone in the UK Intelligence Community undertakes. You can find out more about the vetting process here

Please note we have a strict drugs policy, so once you start your application, you can’t take any recreational drugs and you’ll need to declare your previous drug usage at the relevant stage.

The role is based in Cheltenham, Central London, or Central Manchester, so you’ll need to live within a commutable distance. Please consider any financial implications and practicalities before submitting an application, as we do not offer relocation costs.

Please note, you should only launch your application from within the UK. If you are based overseas, you should wait until you visit the UK to launch an application. Applying from outside the UK will impact on our ability to progress your application. You should not discuss your application, other than with your partner or a close family member.

What to Expect

Our recruitment process is fair, transparent, and based on merit. Here is a brief overview of each stage, in order:

1.    Online Application
2.    Application sift
3.    Interview
4.    If successful, you’ll  receive a conditional offer of employment subject to vetting

Please note, you must successfully pass each stage of the process to progress to the next. Your application may take around 6 - 9 months to process including vetting, so we advise you to continue any current employment until you have received your final job offer.

We’re Disability Confident

GCHQ are proud to have achieved Leader status within the DWP’s Disability Confident scheme. This is aimed at encouraging employers to think differently about disability and take action to improve how they recruit, retain, and develop disabled people. Being Disability Confident, we aim to offer a person-to-person interview to any candidate who self-identifies as disabled and meets the essential criteria for the role. This is our ‘Offer of Interview’ (OOI). To secure an interview for this vacancy, the essential criteria (in order of application process) are:

•    Applicants must meet the essential minimum competency requirements for the role at application sift.

Equal Opportunities

At GCHQ diversity and inclusion are critical to our mission. To protect the UK, we need a truly diverse workforce that reflects the society we serve. This includes diversity in every sense of the word: those with different backgrounds, ages, ethnicities, gender identities, sexual orientations, ways of thinking and those with disabilities or neurodivergent conditions. We therefore welcome and encourage applications from everyone, including those from groups that are under-represented in our workforce such as women, those from an ethnic minority background, people with disabilities and those from low socio-economic backgrounds.

Find out more about our culture, working environment and diversity on our website:

The closing date for this role is: 23:55pm 28th June 2023

Right to Withdraw Statement: 

Please be aware that we withhold the right to bring forward the closing date for this role from the original closing date once a certain number of applications have been received. Please be mindful of this and submit your application at your earliest convenience to avoid disappointment.

This Program / Vacancy is closed to applications.