NCSC Nova South Business Operations Ref. 2850

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Starting salary of £29,762 plus National Security Payment of £2,330 subject to mandatory training. An allowance of £6,250 is payable to London contracted employees.

At GCHQ, we unlock the complex world of data and communications to keep the UK and its citizens safe, both in the real world and online. Working closely with our British Intelligence partners in MI5 and MI6, we protect the UK from threats including serious organised crime, terrorism, and cyber-attacks. A role in GCHQ means you’ll have varied and fascinating work in a supportive and encouraging environment that puts the emphasis on teamwork.

The National Cyber Security Centre (NCSC), part of GCHQ, is the UK Government’s lead authority on cyber security. The organisation is at the heart of the Government’s cyber security strategy and has the aim of making the UK the safest place to live and work online.   

Nova South, in Victoria, London, is home to the NCSC’s headquarters and it’s from here where much of our customer engagement is delivered with many visitors and events held at our conference facilities. The NCSC Nova South Business Operations Team delivers critical services to support the effective running of Nova South, meeting the requirements of all stakeholders, including the Nova-based workforce and visitors.

The remit of the Nova South Business Operations team is a broad and varied one and no two days are the same. You will get an excellent insight into the workings of the NCSC, operate in an enthusiastic and supportive team and work closely with colleagues from other organisations in London and across the wider business.

Job Description

What will the successful candidate be doing?

•    Oversee the day-to-day delivery of a range of customer service functions including visitors to site, events and essential security and administration processes which support the effective running of the site.  
•    Line manage two members of staff, taking responsibility for tasking and performance management. 
•    You will have responsibility for the relationship with our external catering provider and will manage the ordering of catering for working lunches and events. 
•    Provide administrative and logistical support to Board meetings and the site working group.
•    Maintain our communication platforms ensuring that information is accurate, up-to-date and meets the needs of our customers. 
•    Support Business Continuity planning and activities.  

Given the demands of the business, you should expect to be in the office every day; occasional working from home may be possible, but this will need to be coordinated in advance.

Person Specification

The successful applicant will need to have:

•    Experience of delivering support services within an organisation is desirable.
•    Be motivated and committed to delivering quality services for Nova South.
•    Excellent verbal and written communication skills.
•    A strong customer service ethos.
•    Excellent organisation and prioritisation skills and be prepared to be flexible amidst shifting priorities. 

GCHQ Competency Requirements

•    Communication and Knowledge sharing - Intermediate
•    Corporate Vision and Efficiency - Fundamental
•    Change and Innovation - Fundamental
•    Analysis and Decision Making - Intermediate
•    Contribution to Delivery - Intermediate
•    Managing the Customer Relationship   - Intermediate
•    Working with and Leading Others – Intermediate

You can familiarise yourself with the general competencies we use to assess the aptitude of candidates here - Recruitment Process

Benefits we offer

At NCSC and GCHQ, we are proud of our inclusive and supportive working environment that’s designed to encourage open minds and attitudes. As an organisation that values and nurtures talent, we are committed to helping you fulfil your potential. With comprehensive training and development opportunities, tailored to your needs and the requirements of your work, we will enable you to flourish in your role and perform to the very best of your abilities.

You’ll receive a starting salary of £29,762 plus an annual National Security Payment of £2,330, subject to mandatory training. A London Allowance of £6,250 is applicable for London contracted employees. 

Other benefits:

•    25 Days Annual Leave automatically rising to 30 days after 5 years' service, and an additional 10.5 days public and privilege holidays
•    An environment with flexible working options
•    Opportunities to be recognised through our employee performance scheme
•    Interest-free season ticket loan
•    Cycle to work scheme
•    Facilities such as a gym, restaurant and on-site coffee bars (at some locations)
•    Paid parental and adoption leave
•    A Civil Service pension with an average employer contribution of 27%

Selection Process

Before You Apply

To work at GCHQ, you need to be a British citizen or hold dual British nationality. You can read our full eligibility criteria here. 

This role requires the highest security clearance, known as Developed Vetting (DV). It’s something everyone in the UK Intelligence Community undertakes. You can find out more about the vetting process here

Please note we have a strict drugs policy, so once you start your application, you can’t take any recreational drugs and you’ll need to declare your previous drug usage at the relevant stage.

The role is based in London, so you’ll need to live within a commutable distance. Please consider any financial implications and practicalities before submitting an application, as we do not offer relocation costs.

Please note, you should only launch your application from within the UK. If you are based overseas, you should wait until you visit the UK to launch an application. Applying from outside the UK will impact on our ability to progress your application. You should not discuss your application, other than with your partner or a close family member.

What to Expect

Our recruitment process is fair, transparent, and based on merit. Here is a brief overview of each stage, in order:

On the application, you will be asked to provide a personal statement, please explain why you are suitable for the role and the skills and experience you will bring (up to 250 words).

•    Application sift
•    Interview
•    If successful, you will receive a conditional offer of employment.

Please note, you must successfully pass each stage of the process to progress to the next. Your application may take around 6 - 9 months to process including vetting, so we advise you to continue any current employment until you have received your final job offer.

We’re Disability Confident

GCHQ are proud to have achieved Leader status within the DWP’s Disability Confident scheme. This is aimed at encouraging employers to think differently about disability and take action to improve how they recruit, retain and develop disabled people. Being Disability Confident, we aim to offer a person-to-person interview to any candidate who self-identifies as disabled and meets the essential criteria for the role. This is our ‘Offer of Interview’ (OOI).

•    To secure an interview for this vacancy, applicants must meet the minimum competency requirements for the role.

Equal Opportunities

At GCHQ diversity and inclusion are critical to our mission. To protect the UK, we need a truly diverse workforce that reflects the society we serve. This includes diversity in every sense of the word: those with different backgrounds, ages, ethnicities, gender identities, sexual orientations, ways of thinking and those with disabilities or neurodivergent conditions. We therefore welcome and encourage applications from everyone, including those from groups that are under-represented in our workforce such as women, those from an ethnic minority background, people with disabilities and those from low socio-economic backgrounds.

Find out more about our culture, working environment and diversity on our website:

Our Vetting

To work in this role, you will need the highest security clearance, known as Developed Vetting (DV). It’s something everyone in the UK Intelligence Community must go through and it can take some time. As part of the DV process you will be asked to fill in a detailed questionnaire and attend an interview with a vetting officer. In your interview the vetting officer will have a thorough, compassionate, and honest discussion with you about you as a person and your life experiences, to ensure holding a DV clearance is right for you. You don’t need to do any preparation for your vetting interview, just be honest and be yourself. All applicants for DV are treated impartially and consistently, irrespective of gender, race, disability, religion, age, sexual orientation, and other protected characteristics.

The closing date for this role is: 11:55pm 13th April 2023

Right to Withdraw Statement: 

Please be aware that we withhold the right to bring forward the closing date for this role from the original closing date once a certain number of applications have been received. Please be mindful of this and submit your application at your earliest convenience to avoid disappointment.

This Program / Vacancy is closed to applications.