Relationship Manager Ref. 1759

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The National Cyber Security Centre (NCSC) is the UK’s authority for cyber security advice and incident management. It is a fundamental part of how we aim to make the UK the safest place to live and work online. Part of GCHQ, the NCSC manages national cyber incidents, provides an authoritative voice and centre of expertise on cyber security, and delivers tailored support and advice to departments, regulators and industry. We are offering you an exciting opportunity to join our Digital Government Engagement Team as a Relationship Manager.

The Role and Requirements

This is a fantastic opportunity for you to be at the centre of GCHQ’s work on Cyber Security. Based in London, you will work as part of a small team of Relationship Managers to ensure that GCHQ’s support to the public sector has maximum impact.
The Digital Government team is the “go to” team for Central Government and the wider public sector (including health, local government and the emergency services) who need help with cyber security. We deliver and develop innovative solutions to challenging problems that are immediately usable and have high impact for users.

Your work will be varied, from leading meetings with senior stakeholders to informing the direction of our future guidance portfolio. You will also be working across the Security Mission to join up departmental needs with other areas, particularly CNI and Prosperity. The role can be tailored to include areas that you wish to develop for example policy experience to delivering technical advice.
This post provides an excellent opportunity to work in a customer-facing role as part of GCHQ’s presence in London, and with a broad range of Whitehall Departments.

While the role is challenging, our flexible working policy ensures a healthy work-life balance. Wherever possible, we accommodate reduced hours or job share options, balanced against business needs.


Each of the London Relationship Managers has a specific customer portfolio but for continuity purposes maintains an awareness of the breadth of work and developments across the team. This role will be heavily involved in the Transforming Government Security Programme, ensuring that we have the right cyber security advice and delivery throughout the programme. The successful candidate will also lead on engagement with the departments within their assigned cluster(s). A flexible approach is expected in line with customer requirements and team workloads. If you are dynamic, creative, motivated and know how to get the most out of a team, this is the ultimate job for you.

This role has plenty of variety and requires some serious multi-tasking and juggling jobs, such as:

• Managing a portfolio of departments/clusters
• Using contacts to generate new business
• Engaging in project management duties
• Delivering presentations
• Attending meetings with departments
• Maintaining good relationships with clients
• Strong presentation and negotiation skills
• Confidence and a persuasive manner
• Tight organisational and time management skills
• Great business sense and the ability to work to budgets

Competencies - Level - Desirability

Working with and leading others - Intermediate - Essential
Managing the Customer Relationship - Intermediate - Essential
Comms and Knowledge sharing - Intermediate - Desirable
Contribution to Delivery - Fundamental - Desirable
Change and Innovation - Fundamental - Desirable
Corporate Vision and Efficiency - Fundamental - Desirable


At GCHQ we’re proud of our inclusive and supportive working environment that’s designed to encourage open minds and attitudes. As an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential. With comprehensive training and development opportunities, tailored to your needs and the requirements of your work, we’ll enable you to flourish in your role and perform to the very best of your abilities.


As one of Britain’s intelligence agencies, we unlock the complex world of communications to keep our nation safe. We work closely with MI5 and MI6, our partners in the intelligence community, to safeguard Britain’s people, interests and businesses from various threats. Think cyber-attacks, espionage, terrorism, and organised crime. It’s challenging, varied and meaningful work that you simply won’t find anywhere else.


£33,580 pro rata




To apply for this position, you must meet our nationality, residency and security requirements.  You’ll find more details here: Recruitment Process.

As users of the disability confident scheme, we also guarantee to interview all disabled candidates who meet the minimum criteria for our roles.

Once we’ve established that you meet our eligibility criteria, the next steps of this selection process are:

- Application Form
- Short statement (200 words max) of why you want the job
- Personal interview*
- Drug test

*Interviews will be held in London w/c: early June 2019.
If you successfully complete these stages, you’ll receive a job offer, conditional upon you completing our developed vetting (DV) process which enables you to obtain the level of security clearance required to perform this vital role.

The closing date for applications is Friday 10th May 2019.

This Program / Vacancy is closed to applications.