Operations Manager Ref.1743

Stonewall Diversity ChampionDisability confident leaderThe Guardian UK 300 logo

Central London, Cheltenham (located within an hour’s journey of Birmingham and Bristol)
£41,638 – £50,898 depending on location (pro rata)
At MI5, MI6 and GCHQ we help protect the UK and UK interests from threats to national security at home and abroad.  We work closely as partners in the intelligence community to safeguard Britain’s people, interests and businesses from various threats including cyber-attacks, espionage, terrorism, and organised crime. It’s challenging, varied and meaningful work that you simply won’t find anywhere else.

We are offering you an exciting opportunity to join our Internal Audit Team as an Operations Manager.


The mission of the Internal Audit function is to provide independent assurance to the Accounting Officers and Management Boards over the effectiveness of the organisations’ system of internal controls. In executing its mission, Internal Audit aims to improve the organisations’ operations through its systematic, transparent and risk-based approach to evaluating the effectiveness of risk management, control and governance processes. This in turn supports the agency to achieve its mission and strategic objectives.

The Internal Audit Operations Manager will coordinate and manage the administration and operational activities within and on behalf of the entire Internal Audit function, including performance, people and financial management.

Key responsibilities will be:
•  Managing the IAC Administrative and PA Support team, including day to day requirements, and support for Internal IAC meetings and events;
•  Managing the reporting and monitoring process for audit performance, including audit delivery, action tracking, input to Audit Risk and Assurance Committees and other key executive and senior management committees
•  Supporting the annual audit planning process;
•  Supporting the ongoing maintenance of the Internal Audit methodology, including the associated quality assurance processes, and developing and supporting the audit management system;
•  Supporting people related activities including recruitment and induction activities, and the reporting requirements to support resource management;
•  Supporting IAC stakeholder engagement activities;
•  Managing the IAC Training and Development requirements;
•  Managing IAC communications, including maintaining the IAC intranet website;
•  Maintaining the IAC Business Continuity plan;
•  Managing IAC budget analysis and reporting.

While the role is challenging, our flexible working policy ensures a healthy work-life balance. Wherever possible, we accommodate reduced hours or job share options, balanced against business needs.


•  Self-starters who need minimal supervision to fulfil their primary role and responsibilities;
•  Excellent administrative and organisational skills;
•  Excellent reporting and communication skills;
•  Ability to establish good working relationships with team members and stakeholders;
•  Experience in working for senior management and able to work under pressure to tight timescales, on own initiative and as part of a team;
•  Ability to prioritise own workload and be proactive;
•  Ability to think laterally and continually improve processes and ways of working to improve the overall working environment;
•  Commitment to equality, diversity and promotion of a positive and partnership culture;
•  Qualification in Internal Audit or experience of working in Internal Audit is highly desirable as several key tasks such as managing the annual audit planning exercise, maintaining the Internal Audit methodology and maintaining the audit universe will require a strong insight into internal audit standards, processes and accepted good practice;
•  Good knowledge and use of Microsoft Office and Data Analytics tools to create visual and interactive reports;
•  A knowledge of project management disciplines is highly desirable.


At MI5, MI6 and GCHQ we’re proud of our inclusive and supportive working environment that’s designed to encourage open minds and attitudes. As an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential. With comprehensive training and development opportunities, tailored to your needs and the requirements of your work, we’ll enable you to flourish in your role and perform to the very best of your abilities.


Salary of £41,638 – £50,898 depending on location (on a pro rata basis),


London and/or Cheltenham (located within an hour’s journey of Birmingham and Bristol)

Travel within the UK is essential, with a possibility of occasional overseas travel.


This role is based in Cheltenham or London. Please note, we do not cover relocation costs.

Honesty and integrity are crucial if you want to work at MI5, MI6 and GCHQ. You should read about the vetting process and satisfy yourself that you meet the criteria outlined in the vetting pages of the website prior to submitting an application.

Giving misleading information or omitting or concealing information during the recruitment and vetting process is viewed very seriously. You should ensure that you follow our guidance from when you apply.


The first thing we will ask you to do is complete our pre-screening questions to find out if you meet our initial criteria. If you do meet these criteria we will then ask you to begin an application.

You will need to create a log in and provide your full name, email address and a memorable password. Once you have successfully created a personal account, you will be required to complete an initial registration form, providing contact details and equal opportunities monitoring information.

You will then be invited to provide your CV and complete an online application form. Our recruitment team will conduct a sift of your application and successful applicants may be invited to an automated video interview: You will require access to a stable internet connection and computer with a functioning webcam and audio capability. All successful applicants will be invited to attend a competency based face to face interview to further explore your skills and motivation for the role. If you are successful at this stage, you will be required to attend a security interview with a vetting officer. You should read about the vetting process and satisfy yourself that you meet the criteria outlined in the vetting pages of the How to Apply section prior to submitting your application.

Giving misleading information or omitting or concealing information during the recruitment and vetting process is viewed very seriously. You should ensure that you follow our guidance from when you apply.


As part of our commitment to the “Disability Confident” scheme we offer an interview to all candidates with a disability who meet our minimum criteria for the job vacancy that they are applying for. This is known as the Guaranteed Interview Scheme (GIS).

Along with the standard eligibility requirements for this post, your application will be assessed on how far you meet the job requirements. Your application must score the minimum amount of points set. On successful completion of this stage, you will be invited to interview. This will normally be a telephone interview and is our guaranteed interview.


To be eligible to apply, you must meet our residency criteria. You must be a born or naturalised British citizen and one of your parents must be a British citizen or have substantial ties to the UK.

Our UK Intelligence Agencies are committed to reflecting both equal opportunities and the society we protect and particularly welcome applications from women and Black, Asian and Minority Ethnic candidates.

Candidates must normally have been resident in the UK for nine out of the last ten years. This is particularly important if you were born outside the UK. However, we will still consider you if you’ve served overseas with HM Forces or in some other official capacity as a representative of Her Majesty’s Government, studied abroad, or lived overseas with your parents.

Due to vetting requirements, you will need to be 18 years old, or above, to apply. Your application may take around six months to process.


Owing to the sensitivity of our work, we do not publicly disclose the identities of our staff. Discretion is vital. You should not discuss your application, other than with your partner or a close family member.

This Program / Vacancy is closed to applications.