Knowledge and Information Management Practitioners Ref.1882

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Information Specialists
London, Cheltenham (located within an hour’s journey of Birmingham and Bristol)
It is an exciting time to be a Knowledge and Information Manager at GCHQ.

As the threats to our country become increasingly complex, the challenges we face are constantly evolving. As a large and diverse organisation, the ways we need to work are changing, and as both an intelligence agency and a government department, the need to demonstrate our professionalism and integrity remain vitally important to us.

That is why GCHQ values our Knowledge and Information Management professionals. How we manage, protect, and use our knowledge and information is at the very heart of everything we do – and we are looking for people who want to join our team and help us meet these challenges.

We require a range of Knowledge and Information Management skills and expertise to ensure GCHQ has the high quality information services it needs. This means we are able to offer an exciting, diverse, and challenging work environment, where you’ll enjoy the scope to focus on a deep specialism or seek broader, more varied projects.

As an employer we are committed to helping our Knowledge and Information Managers develop their skills and build successful careers. We value professional knowledge and skills and see your continual professional development as essential to our success.

We very much value different working styles, but are looking for people who enjoy a strong, supportive team working environment, are excited by new challenges, and are committed to helping GCHQ make the most effective use of its information.

While the role is challenging, our flexible working policy ensures a healthy work-life balance. Wherever possible, we accommodate reduced hours or job share options, balanced against business needs.

ROLES AND RESPONSIBILITIES

GCHQ has a large pool of Knowledge and Information Management professionals and our roles are split across a number of teams, with responsibilities including:

• Provide high quality customer service, advising colleagues on best practice information management.
• Manage GCHQ’s Archives and corporate record.
• Ensure our electronic document and records management (eDRM) systems are fit for purpose and used effectively.
• Work with stakeholders throughout the business such as Policy and Legislation to ensure we meet our obligations in protecting and managing information.
• Facilitate effective and appropriate sharing of knowledge and information.
• Empowering GCHQ communities to work together and collaborate by providing knowledge sharing platforms including a social media tool.  
• Deliver an effective and professional corporate intranet.
• Provide advice to colleagues and other government departments on information matters in line with our obligations under legislation including the Data Protection Act 2018 and Freedom of Information Act.
• Work with policy and technical communities to ensure information management principles and understanding of risks are embedded at every stage of our information system development.

GCHQ also has a strong professional community to support your development and provides the opportunity to work on cross-team projects.

If you are interested in developing your career with us, you can find more information here.

We currently have a number of vacancies for:

• Records and Archives Assistant - supporting the delivery of our services.
• Knowledge and Information Management Practitioners – working in a team with a responsibility for a strand of work.
• Knowledge and Information Management Team Leaders - managing a team within one of the main Service areas.

For all posts we expect candidates to demonstrate an interest in and/or experience of working in an Information Management role, for the Practitioner and Team Leader roles candidates are required to have a degree in Information Management or a related subject.    

Records and Archives Assistant    

Competencies - Level - Desirability
Working with and Leading Others - Fundamental - Essential
Contribution to Delivery - Intermediate - Desirable
Managing the Customer Relationship - Intermediate - Desirable
Corporate Vision and Efficiency - Fundamental - Essential
Change and Innovation - Fundamental - Essential
Analysis and Decision Making - Fundamental - Essential
Communications and Knowledge Sharing - Fundamental - Essential

Knowledge and Information Management Practitioner    

Competencies - Level - Desirability
Working with and Leading Others - Intermediate - Desirable
Contribution to Delivery - Intermediate - Desirable
Managing the Customer Relationship - Intermediate - Essential
Corporate Vision and Efficiency    - Fundamental - Desirable
Change and Innovation - Fundamental - Desirable
Analysis and Decision Making - Intermediate - Essential
Communications and Knowledge Sharing - Intermediate - Desirable

Knowledge and Information Management Team Lead    

Competencies - Level - Desirability
Working with and Leading Others - Higher - Essential
Contribution to Delivery - Higher - Essential
Managing the Customer Relationship - Intermediate - Desirable
Corporate Vision and Efficiency    - Intermediate - Desirable
Change and Innovation - Intermediate - Desirable
Analysis and Decision Making - Intermediate - Essential
Communications and Knowledge Sharing - Intermediate - Desirable

Information Management skill level 1: We would expect individuals to demonstrate an interest in and understanding of information management and an awareness of good practice.  

Information Management skill level 2: We would expect candidates to have a strong knowledge of information management and experience of delivering information services.

TRAINING AND DEVELOPMENT

At GCHQ we’re proud of our inclusive and supportive working environment that’s designed to encourage open minds and attitudes. As an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential. With comprehensive training and development opportunities, tailored to your needs and the requirements of your work, we’ll enable you to flourish in your role and perform to the very best of your abilities.

ABOUT US

As one of Britain’s intelligence agencies, we unlock the complex world of communications to keep our nation safe. We work closely with MI5 and MI6, our partners in the intelligence community, to safeguard Britain’s people, interests and businesses from various threats. Think cyber-attacks, espionage, terrorism, and organised crime. It’s challenging, varied and meaningful work that you simply won’t find anywhere else.

SALARY

Salary varies depending on skills and experience. Entry level salary is £18,920, with junior salary starting at £26,743, and senior level starting salary of £33,580.

LOCATION

Cheltenham (located within an hour’s journey of Birmingham and Bristol) and London.

SELECTION PROCESS

To apply for this position, you must meet our nationality, residency and security requirements.  You’ll find more details here.

As users of the disability confident scheme, we also guarantee to interview all disabled candidates who meet the minimum criteria for our roles.

Once we’ve established that you meet our eligibility criteria, the next steps of this selection process are:

• Application Form  
• Personal interview and 10 minute presentation on a subject that will be provided to you*
• Drug test

*Interviews and presentations will be held in Cheltenham.

If you successfully complete these stages, you’ll receive a job offer, conditional upon you completing our developed vetting (DV) process which enables you to obtain the level of security clearance required to perform this vital role.

The closing date for applications is 30th September 2019

This Program / Vacancy is closed to applications.