Head of Internal Communications and Engagement - GCHQ Technology Directorate Ref. 1718

Stonewall Diversity ChampionDisability confident leaderThe Guardian UK 300 logo

Cheltenham (but options for flexible offsite working would be considered)
£54,532 (on a pro rata basis)
GCHQ, the UK’s intelligence, security and cyber agency, is offering you an exciting opportunity to join their Technology Directorate as Head of Internal Communications and Engagement.


This role sits within GCHQ’s largest business unit, with a 6000 strong workforce. The digital world is the real world. Our people, tradecraft, partnerships and technology underpin the way GCHQ is transforming to meet evolving threats, challenges and opportunities. Our technology and technologists are breaking new ground and our Technology Directorate is pioneering ways to put technology at the heart of our mission.

The successful candidate will design, deliver and show the impact of communication and engagement that connects people in the Directorate to our mission. Building relationships and trust with senior leaders. Providing expert, strategic communications and engagement advice.

We need you to encourage greater community collaboration and create an environment where people feel they can shape decision-making. You will develop and deliver internal communications strategies and plans. You’ll also be creating engaging and creative content, using a variety of channels.

You will be expected to advise, deliver, measure and report on the impact of communication on business aims and develop stakeholder relationships at senior level, also working closely with our partner agencies.

While the role is challenging, our flexible working policy ensures a healthy work-life balance. Wherever possible, we accommodate reduced hours or job share options, balanced against business needs.


•    Experienced communicator, well-practiced at working with senior stakeholders to produce communications results in a large complex organisation, and building positive relationships

•    Excellent organisational and influencing skills and ability to manage priorities. Ability to turn complex insights into clear communications strategies, to achieve results and build a high performing team

•    Creating, leading, developing and line managing a small team of co-located communicators who will work closely with colleagues across the Directorate and with communicators in the central Communications and Engagement Team

•    Active role as part of the GCHQ professional communications network, the UK Intelligence Agencies, HM Government and the communications profession more widely  

•    Continuous development of your communication skills through a combination of learning and development, and on the job commitments


Working with and Leading Others - Advanced - Essential
Contribution to Delivery - Higher - Desirable
Managing the Customer Relationship - Higher - Essential
Corporate Vision and Efficiency - Higher - Desirable
Change and Innovation - Higher - Desirable
Analysis and Decision Making - Higher - Desirable
Communications and Knowledge Sharing - Advanced - Desirable


At GCHQ we’re proud of our inclusive and supportive working environment that’s designed to encourage open minds and attitudes. As an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential. With comprehensive training and development opportunities, tailored to your needs and the requirements of your work, we’ll enable you to flourish in your role and perform to the very best of your abilities.


As one of Britain’s intelligence agencies, we unlock the complex world of communications to keep our nation safe. We work closely with MI5 and MI6, our partners in the intelligence community, to safeguard Britain’s people, interests and businesses from various threats. Think cyber-attacks, espionage, terrorism, and organised crime. It’s challenging, varied and meaningful work that you simply won’t find anywhere else.


Salary of £54,532 (on a pro rata basis).


Cheltenham (but options for flexible offsite working would be considered). Some UK/international travel will be required.


To apply for this position, you must meet our nationality, residency and security requirements. You’ll find more details here: Recruitment Process

As users of the disability confident scheme, we also guarantee to interview all disabled candidates who meet the minimum criteria for our roles.

Once we’ve established that you meet our eligibility criteria, the next steps of this selection process are:

- Application Form
- Personal interview (including a presentation)*
- Drug test

*Interviews will be held in Cheltenham/Gloucester.

If you successfully complete these stages, you’ll receive a job offer, conditional upon you completing our developed vetting (DV) process which enables you to obtain the level of security clearance required to perform this vital role.

The closing date for applications is Monday 18th March 2019.

This Program / Vacancy is closed to applications.