NCSC Business Enabling Roles Ref. 2146

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Operational and Surveillance
Central London
£19,507 – plus £5,500 London Allowance

Short Summary of role

The National Cyber Security Centre (NCSC) is part of GCHQ, the UK’s code-breaking intelligence agency. We currently have exciting opportunities in business enabling roles, which will help our organisation make the UK the safest place to live and work online.

The NCSC is the leading authority on cyber security, and we work closely with our partners in the intelligence community. We support the most critical organisations in the UK, the wider public sector, industry, SMEs as well as the general public. When cyber incidents do occur, we provide effective incident response to minimise harm to the UK, help with recovery, and learn lessons for the future.

NCSC is committed to make the UK the safest place to live and do work on-line, and as part of GCHQ and one of Britain’s intelligence agencies, we unlock the complex world of communications to keep our nation safe. We work closely with our partners in the intelligence community to safeguard Britain’s people, interests and businesses from various threats. Think cyber attacks, espionage, terrorism and organised crime. Its challenging, varied and meaningful work that you simply won’t find anywhere else.


What will the successful candidate be doing?

To support our mission, opportunities are now available in business enabling roles at our offices in London. It’s challenging, varied and meaningful work that you simply won’t find anywhere else.

Your role could typically include:

  • co-ordinating visits and managing visitor requests
  • arranging agendas, events, travel plans and programmes
  • diary management for seniors
  • meeting logistics
  • analysing, maintaining and data management
  • monitoring budgets

You will have a career pathway to enable you to progress into other roles after two years. You will receive training on IT systems and business skills which offer opportunities for personal development in an environment that encourages you to widen your experiences.

Whilst the roles we offer are challenging, our flexible working policy ensures a healthy work-life balance. We have a culture of flexible working, and wherever possible we accommodate people who wish to work reduced hours, job shares, or non-standard working patterns.


Who are you looking for?

Key responsibilities:

We’re looking for talented, flexible and committed people from all backgrounds. You should have a strong focus on customer service and be able to engage with a whole range of teams and individuals, including external agencies. You will need to be well organised with an eye for detail and you will need to be able to provide advice and guidance to customers. Good team-working communication skills are key, as well as a willingness to learn and adapt to changing priorities.

We need applicants to have a good literacy and numeracy skills and be proficient in the use of standard office I.T. applications (e.g. Microsoft Word and Microsoft Excel). Administrative experience and proven use of standard office I.T. applications would be helpful.

Our work is of utmost importance to the UK, and you will directly be enabling that work.

The successful applicant will need to have:

Competency Requirements:

Working with and Leading Others (Level - Fundamental  /  Desirability - Essential)

Contribution to Delivery (Level - Fundamental  /  Desirability - Essential)

Managing the Customer Relationship (Level - Intermediate  /  Desirability - Essential)

Corporate Vision and Efficiency (Level - Fundamental  /  Desirability - Desirable)

Change and Innovation (Level - Fundamental  /  Desirability - Desirable)

Analysis and Decision Making (Level - Fundamental  /  Desirability - Desirable)

Communications and Knowledge Sharing (Level - Intermediate  /  Desirability - Essential within 6 months)

Training & Development

Benefits we offer:

At NCSC and GCHQ we are proud of our inclusive and supportive working environment that’s designed to encourage open minds and attitudes. As an organisation that values and nurtures talent, we’re committed to helping you fulfill your potential. With comprehensive training and development opportunities, tailored to your needs and the requirements of your work, we’ll enable you to flourish in your role and perform to the very best of your abilities.

Access to learning and development tailored to your role

  • Working environment that supports a range of flexible working options
  • A working culture which encourages inclusion and diversity
  • A civil service pension
  • 25 days Annual leave



£19,507 plus £5,500 London Allowance





Selection Process


To apply for this position, you must meet our nationality, residency requirements. You’ll find more details here –

As users of the disability confident scheme, we also guarantee to interview all disabled candidates who meet the minimum criteria for our roles.

Once we’ve established that you meet our eligibility criteria, the next steps of this selection process are:

  • Application upload
  • Personal interview, which will include competency-based questions (interviews will be held via webcam)
  • Drugs test

If you successfully complete these stages, you’ll receive a job offer, conditional upon you completing our Developed Vetting (DV) process, which enable you to obtain the level of security clearance required to perform this role. Please be aware that receiving DV clearance usually takes several months, so you almost certain to have a long wait between provisional job offer and beginning in role.

Discretion is vital. You should not discuss your application for DV, other than with your partner or a close family member, providing they are British. You should make them aware of the importance of discretion. You should not post on social media sites about your application or discuss it with anyone else at this stage.

The closing date for application is 22 October 2020, however if we receive the amount of applications required, we may close the vacancy early. Applicants are encouraged to apply promptly to avoid disappointment. We reserve the right to close the advert early. If you have not heard from us within 4 weeks of the closing date, unfortunately you have been unsuccessful.

At GCHQ, diversity and inclusion are critical to our mission. To protect the UK, we need a truly diverse workforce that reflects the society we serve. This includes diversity in every sense of the word: those with different backgrounds, ethnicities, gender identities, sexual orientations, ways of thinking and those with disabilities or neurodiverse conditions. We therefore welcome and encourage applications from everyone, including those from groups that are under-represented in our workforce.