Active Cyber Defence Services Team Member Ref. 1702

Stonewall Diversity ChampionDisability confident leaderThe Guardian UK 300 logo

Full Time
The National Cyber Security Centre (NCSC) is the UK’s authority for cyber security advice and incident management. It is a fundamental part of how we aim to make the UK the safest place to live and work online. Part of GCHQ, the NCSC manages national cyber incidents, provides an authoritative voice and centre of expertise on cyber security, and delivers tailored support and advice to departments, regulators and industry.  We now have an exciting opportunity to join our Digital Government team as an Active Cyber Defence Services Team member.


The Digital Government team within NCSC has a multidisciplinary team (DevOps) devoted to producing Active Cyber Defence (ACD) solutions.  These solutions help protect Government departments and other Governmental bodies against significant cyber threats.  Each service has a delivery manager (project manager), product owner, technical lead and the new role of service owner.

You’ll work closely with the service owners to deliver an effective service, which will include a variety of activities to promote the service and ensure the availability of the services good service management, continual service improvement and eventual service decommissioning.  

You’ll maintain a knowledge base of the customers using the various ACD tools, working with the Digital Government relationship managers to target and encourage the sign-up of new users.

You will collate the monthly ACD dashboard, used for the communications to senior management of NCSC and externally to Cabinet Office.  In additional to this you’ll provide ad hoc reporting to a variety of stakeholders.

The services on which you’ll be working are only a part of the total ACD offerings, so you’ll work with colleagues across NCSC to manage dependencies and look for opportunities to maximise impact for the benefit of our customers.  

Our flexible working policy ensures a healthy work-life balance. Wherever possible, we accommodate reduced hours or job share options, balanced against business needs.


We are looking for an individual with a well-rounded experience of working in an IT type development and support team.  Knowledge of Cyber and ITIL would be advantageous but not essential, provided you have comparable experience.   

A consummate communicator, you’ll expertly share knowledge and insight, while building and sustaining positive relationships.  Being able to work with customers to understand their needs and offer services effectively is essential.   You’ll be the face of the service for new users, an accomplished communicator, you’ll inspire confidence in those customers.

We are looking for someone with a solid record of delivery in a mixed discipline team environment.  The DevOps team uses the Agile methodology and experience of that or similar developmental techniques would be useful.  Appreciation of project management terminology and project lifecycles would be advantageous.


At GCHQ we’re proud of our inclusive and supportive working environment that’s designed to encourage open minds and attitudes. As an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential. With comprehensive training and development opportunities, tailored to your needs and the requirements of your work, we’ll enable you to flourish in your role and perform to the very best of your abilities.


As one of Britain’s intelligence agencies, we unlock the complex world of communications to keep our nation safe. We work closely with MI5 and MI6, our partners in the intelligence community, to safeguard Britain’s people, interests and businesses from various threats. Think cyber-attacks, espionage, terror plots and organised crime. It’s challenging,varied and meaningful work that you simply won’t find anywhere else.


Salary of £33,580 per annum.


Cheltenham (located within an hour’s journey of Birmingham and Bristol)


To apply for this position, you must meet our nationality, residency and security requirements.  You’ll find more details here: Recruitment Process

As users of the disability confident scheme, we also guarantee to interview all disabled candidates who meet the minimum criteria for our roles.

Be prepared to dedicate 60-90 minutes to completing your application. We’re conscious this might be more time than you expected, so our system will allow you to save your application at any time and come back to it later. But remember to submit your full application before the closing date.

Once we’ve established that you meet our eligibility criteria, the next steps of this selection process are:
- Personal interview*
- Drug test

*Interviews will be held in Cheltenham, Gloucester and London.
If you successfully complete these stages, you’ll receive a job offer, conditional upon you completing our developed vetting (DV) process which enables you to obtain the level of security clearance required to perform this vital role.

This Program / Vacancy is closed to applications.