Service Desk Analyst Ref. 1668

IT, Science & Technical
£33,801 - £36,341 (depending on skills)

Join SIS and use your experience of supporting IT systems to address challenges that are fundamental to intelligence gathering and ultimately help safeguard our nation. This role will have extensive opportunities for you to work with our UK intelligence partners.  


As a Service Desk Analyst you will provide IT support and advice on a wide range of IT services to SIS officers around the globe. Successful applicants will begin by joining either the Service Desk or the 24/7 Event Management team to gain 1st line experience and learn about the Service. Once trained there will be opportunities to move into a range of other IT Service Management roles such as Incident, Request and Change Management.

This is a highly rewarding role which will allow you to learn about the service, and develop your skills for further IT Service Management roles within the SIS and our UK intelligence partners.  

Skills and qualifications

Experience of working in a customer services role is preferable, with an ability to communicate effectively with colleagues, both verbally and in writing. You must be able to demonstrate a level of empathy with officers who may be working in high pressure environments. All candidates should be able to demonstrate an aptitude for problem solving. The department has a strong focus on continual service improvement and we are looking for candidates who take a proactive approach to identifying and implementing changes.

IT Service Management qualifications are desirable (but not essential) for this role. Experience working within the ITIL framework would be preferable.

About SIS and IT

SIS exists to collect secret foreign intelligence that helps protect the UK’s security and prosperity.  This intelligence is gathered all over the world and reported to the Government - informing policies that counter threats to this country including weapons proliferation, terrorism and regional instability

SIS could not operate without its technology teams.  They ensure the security and effectiveness of an international communications network that operates around the world.  And they also make sure that everyone has the IT they need to do their job securely, whatever their role.

Please note: You need to be a British citizen, aged 21 or over to apply.

You should not discuss your application, other than with your partner or close family member, providing that they are British. They should also be made aware of the importance of discretion.

Guaranteed Interview Scheme

As part of our commitment to being a ‘Disability Confident Leader’ we offer an interview to all candidates with a disability who meet our minimum criteria for the role that they are applying for. This is known as the Guaranteed Interview Scheme (GIS).

To secure an interview for this vacancy you will be asked a series of questions relating to this vacancy. If you meet the criteria you will be directed to the full application form.

On successful completion and an application form sift, you will be invited to interview. This is our guaranteed interview.

This Program / Vacancy is closed to applications.