Business Relationship Manger Ref. 1660
Join SIS and use your IT experience and people skills to support an organisation that protects the national security of the UK. These roles will have extensive opportunities for you to work with our UK intelligence partners.
The key focus of this role is to manage relationships between IT live services and the relevant business users.
The key responsibilities include:
• Having the user needs at the heart of your decisions. You will have a positive, encouraging attitude that will reflect in your work and interactions with your customers and consequently their experience of IT systems.
• Understanding the impact that IT has on the business, as well as acting as a trusted key point of contact, chairing user forums and representing users at meetings with technical counterparts.
• Investigating non-standard IT requests and subsequent requirements and directing them through the correct channels.
You will have a passion for working with people at all levels and will be friendly, approachable and enthusiastic in all that you do.
Skills and qualifications
You should be able to demonstrate at least 2 years’ experience of working in a service management environment.
ITIL Foundation is desirable for this role and some understanding of project methodologies (such as Waterfall and Agile) would be advantageous.
About SIS and IT
SIS exists to collect secret foreign intelligence that helps project the UK's security and prosperity. This intelligence is gathered all over the world and reported to the Government - informing policies that counter threats to this country including weapons proliferation, terrorism and regional instability.
SIS could not operate without its technology teams. They ensure the security and effectiveness of an international communications network - that operates around the world. And they also make sure that everyone has the IT they need to do their job securely, whatever the role.
Please note: You need to be a British citizen, aged 21 or over to apply.
You should not discuss your application, other than with your partner or close family member, providing that they are British. They should also be made aware of the importance of discretion.