Trainee and Experienced 2nd and 3rd Line Infrastructure Engineers Ref. 1745

IT, Science & Technical
£33,005 - £51,654 (depending on experience)


As a trainee or experienced systems support engineer within SIS’s 2nd and 3rd Line IT support teams you will work within a strong team environment, providing IT support to a number of SIS’s IT systems at the infrastructure, OS, middleware and application layers. These include the following:

• Citrix based infrastructure, and related technologies

• Hypervisors

• Windows Server 2012 – 2016

• Networking skills and devices

• Microsoft Remote Desktop Services (RDS)

• Linux Infrastructure, primarily Centos and RHEL based

Whilst the job is primarily standard office hours, after a period of training, the job holders might be expected to provide on call support to systems as part of a team rota.

Experience/Skills and Qualifications

Trainee candidates will be developed throughout the role including professional external training and qualifications. As an experienced candidate, you will have a comprehensive understanding of 2nd and 3rd Line Support Engineering. You will also provide technical and team leadership, and good communication skills in order to foster close collaboration within your teams and with key stakeholders:
Experience in the following disciplines from previous employment will be advantageous, but a keen desire to become a long term technology specialist in this area is just as important.

• Windows Server & Desktop administration skills & qualifications (MCSA/MCSE)

• Citrix skills & qualifications (focusing on XenDesktop, XenApp and Netscaler)

• Virtualisation technologies  (VMware / Hyper-V)

• Networking skills, including VPNs and Firewalls

• Red Hat Enterprise Linux, CENTOS


About MI6 and IT

MI6 exists to collect secret foreign intelligence that helps project the UK's security and prosperity. This intelligence is gathered all over the world and reported to the Government - informing policies that counter threats to this country including weapons proliferation, terrorism and regional instability.  

MI6 could not operate without its technology teams. They ensure the security and effectiveness of an international communications network that operates around the world. And they also make sure that everyone has the Information and Communications Technology (ICT) they need to do their job securely, whatever the role.

Please note: You need to be a British citizen, aged 21 or over to apply.

You should not discuss your application, other than with your partner or close family member, providing that they are British. They should also be made aware of the importance of discretion.

Guaranteed Interview Scheme

As part of our commitment to being a ‘Disability Confident Leader’ we offer an interview to all candidates with a disability who meet our minimum criteria for the role that they are applying for. This is known as the Guaranteed Interview Scheme (GIS).

To secure an interview for this vacancy you will be asked a series of questions relating to this vacancy. If you meet the criteria you will be directed to the full application form.

On successful completion and an application form sift, you will be invited to interview. This is our guaranteed interview.

This Program / Vacancy is closed to applications.