Demand & Capacity Manager Ref. 1333
Technology Roles
London
£38,453 - £41,570
Join MI6 and use your Capacity Management experience in an IT field to support an organisation that protects the national security of the UK.
Role
• As a Demand & Capacity Manager at MI6, you will be responsible for ensuring that both new and existing services have sufficient capacity to meet current and future demand.
• You will develop and maintain Capacity plans which allow internal teams to effectivity plan resources and evaluate how new demand will impact forecasted growth.
• Build relationships with technical and non-technical stakeholders to influence and improve existing processes.
• Play a key role in the Demand and Capacity Management Board where demand is presented, prioritised and impact-assessed.
• Maintain alignment to ITIL V3 Demand & Capacity processes and procedures.
You will be responsible for establishing, running and managing the Demand & Capacity Management processes for IT infrastructure across MI6. You will ensure that compute resources are used efficiently and work to deliver financial savings through appropriate governance and procedural refinements. You will help the Service Management team to report on existing services and assess new business requirements that have an impact to live service.
This role will also regularly:
• Define, collate and analyse monthly Demand & Capacity data to be reviewed by stakeholders and presented at appropriate senior management boards.
• Manage the relationship between internal project teams and hosting services to ensure new deliveries are sized correctly.
• Define KPIs and analyse resulting data to support and inform new initiatives which further assist with the efficient management of available infrastructure.
• Review Service Operations reporting, ensuring Incidents and Problems that relate to a Capacity constraint are driven to resolution by the appropriate team.
• Proactively prevent Capacity related Incidents through the identification of risks/issues and creating service improvement plans.
• Assist the Service Analyst with the generation of reporting specific to your area.
• Assist and support the Service Delivery Management function.
Skills and Qualifications
To be considered for this role, mandatory qualifications include;
• 3 A Levels or equivalent
• A BSc (Hons), HND, or a HNC level qualification and/or relevant experience in a similar role.
Desirable qualifications include:
• ITIL (v3) Foundation Accreditation
About MI6 and IT
MI6 exists to collect secret foreign intelligence that helps project the UK's security and prosperity. This intelligence is gathered all over the world and reported to the Government - informing policies that counter threats to this country including weapons proliferation, terrorism and regional instability.
MI6 could not operate without its technology teams. They ensure the security and effectiveness of an international communications network - that operates around the world. And they also make sure that everyone has the IT they need to do their job securely, whatever the role.
Please note: You need to be a British citizen, aged 21 or over to apply.
You should not discuss your application, other than with your partner or close family member, providing that they are British. They should also be made aware of the importance of discretion.
Role
• As a Demand & Capacity Manager at MI6, you will be responsible for ensuring that both new and existing services have sufficient capacity to meet current and future demand.
• You will develop and maintain Capacity plans which allow internal teams to effectivity plan resources and evaluate how new demand will impact forecasted growth.
• Build relationships with technical and non-technical stakeholders to influence and improve existing processes.
• Play a key role in the Demand and Capacity Management Board where demand is presented, prioritised and impact-assessed.
• Maintain alignment to ITIL V3 Demand & Capacity processes and procedures.
You will be responsible for establishing, running and managing the Demand & Capacity Management processes for IT infrastructure across MI6. You will ensure that compute resources are used efficiently and work to deliver financial savings through appropriate governance and procedural refinements. You will help the Service Management team to report on existing services and assess new business requirements that have an impact to live service.
This role will also regularly:
• Define, collate and analyse monthly Demand & Capacity data to be reviewed by stakeholders and presented at appropriate senior management boards.
• Manage the relationship between internal project teams and hosting services to ensure new deliveries are sized correctly.
• Define KPIs and analyse resulting data to support and inform new initiatives which further assist with the efficient management of available infrastructure.
• Review Service Operations reporting, ensuring Incidents and Problems that relate to a Capacity constraint are driven to resolution by the appropriate team.
• Proactively prevent Capacity related Incidents through the identification of risks/issues and creating service improvement plans.
• Assist the Service Analyst with the generation of reporting specific to your area.
• Assist and support the Service Delivery Management function.
Skills and Qualifications
To be considered for this role, mandatory qualifications include;
• 3 A Levels or equivalent
• A BSc (Hons), HND, or a HNC level qualification and/or relevant experience in a similar role.
Desirable qualifications include:
• ITIL (v3) Foundation Accreditation
About MI6 and IT
MI6 exists to collect secret foreign intelligence that helps project the UK's security and prosperity. This intelligence is gathered all over the world and reported to the Government - informing policies that counter threats to this country including weapons proliferation, terrorism and regional instability.
MI6 could not operate without its technology teams. They ensure the security and effectiveness of an international communications network - that operates around the world. And they also make sure that everyone has the IT they need to do their job securely, whatever the role.
Please note: You need to be a British citizen, aged 21 or over to apply.
You should not discuss your application, other than with your partner or close family member, providing that they are British. They should also be made aware of the importance of discretion.
This Program / Vacancy is closed to applications.