Security Operations Manager Ref. 1689

Trades & Services

Who we are

MI5 is the UK’s domestic intelligence agency. We safeguard the UK against threats to national security including terrorism, espionage and sabotage.
Why work here?

A career at MI5 is like no other. Not only is it rewarding and unique, but the variety is unlike anywhere else. This, together with our supportive and flexible working environment, means most people who join MI5 stay for a substantial part of their careers.

Our staff enjoy a healthy work-life balance and a range of benefits, along with the satisfaction of contributing to keeping the country safe.

For more information on the benefits we offer, click on the following link:

We value difference and it is essential to our success to build an inclusive workplace offering varied and rewarding careers for all.

MI5 is committed to reflecting both equal opportunities and the society we protect.

The Role

MI5 is currently looking for a Security Operations Manager to oversee and manage the physical security at one of its sites in the south west of England

-    Overall responsibility for the physical security of the site, which includes the safety of the building, visitors and staff.
-    Lead, direct and motivate a team to carry out their roles successfully.
-    Resolve people management issues with sensitivity, tact and purpose.
-    Responsibility for the welfare and wellbeing of staff.
-    Develop and maintain close working relationships with internal and external customers, partners and stakeholders to ensure the safe running of the site, representing MI5 professionally at all times.
-    Maintain a working knowledge of MI5’s protective security procedures and policy.
-    Manage a team of uniformed Security Officers, enabling them to perform their roles effectively through the provision of clear guidance, direction and support.
-    Create, manage and maintain staff rotas to ensure premises are monitored 24/7, 365 days a year.
-    Assess staff performance and ensure ongoing professional development and training.
-    Manage and develop staff through ongoing constructive and objective appraisal.
-    Respond effectively to site incidents or emergencies.
-    Provide clear direction to Security Officers to ensure incidents are handled in a timely and appropriate manner.   
-    Conduct regular site surveys and producing formal reports for senior management.
-    When necessary, provide resilience for Security Officer duties, including monitoring CCTV systems, reception duties, facilitating access of staff, visitors and vehicles and conducting physical searches.  

Who are we looking for?

Personal qualities

- Previous and substantial experience of line managing teams in a physical security environment
- Excellent interpersonal and customer service skills.
- Ability to remain calm under pressure and to quickly process a situation, displaying sensitivity, assertiveness and resilience when necessary.
- Strong team player, with a willingness to share knowledge and experience to inform your own and others’ development.
- Ability to work autonomously and use initiative, in line with guidance and processes.
- Willing to make decisions, sometimes under time pressure.
- Good time-management and organisational skills.
- Clear communicator, both verbally and written. You will need to communicate with a range of people clearly, confidently and concisely and complete regular written logs, reviews and reports, demonstrating an eye for detail.
- Basic IT skills, including the ability to use email, the internet and Microsoft Office.
- Reasonable level of fitness - you will need to respond quickly to incidents across the estate.
SIA licence holder, City and Guilds Level 1 and 2 in CCTV (Public Space Surveillance)

Career Development

Full support and funding will be provided to maintain Security Industry Authority (SIA) accreditation.

Personal development is actively encouraged.

You will spend a minimum of 5 years as a Security Operations Manager after which, and dependent on business needs, you will be eligible to apply for other roles within the organisation.

Promotion is based on merit and where opportunities allow. If you secure promotion you could be required to move to another location.
Eligibility Criteria

The role is based in Wiltshire, South West England. More information will be provided about the location as you progress through the application process.
You will need to hold a full current valid UK driving licence to apply.

To be eligible to apply, you must meet our residency criteria. You must be a born or naturalised British citizen and one of your parents must be a British citizen or have substantial ties to the UK.

Candidates must normally have been resident for nine out of the last ten years prior to making an application. This is particularly important if you were born outside of the UK. You will nonetheless be considered if you have, for example, served overseas with HM Forces or in some other official capacity as a representative of Her Majesty’s Government, studied abroad, or lived overseas with your parents.

Due to vetting requirements you will need to be 18 years old, or above, to apply.
Recruitment process

The recruitment process for this role is outlined below (in order):

Eligibility Questions – you will answer a number of questions based on the requirements for the role.

Application Form – you will create a personal account, where you will complete our full application form.

Assessment Centre and Face to Face Interview – this will focus on the key skills and competencies essential for effective performance in the role. It will also further explore your motivation for the role. In line with our strict ‘no drugs’ policy you will be required to undertake a drugs test and complete an accompanying questionnaire.

Security Interview – it is an interview to explore your life and experiences. This is an important part of the selection process, and is not a competency or capability-based interview.

Medical Examination – this is to ensure you have the required level of physical fitness for the role. It will also include a sight test and a hearing test.

Firstly, you will be asked to complete our pre-screening questions to find out if you meet our initial criteria. If you do meet these criteria we will then direct, you to begin an application.

You will need to create a log in providing your full name, email address and a memorable password. Once you have successfully created a personal account, you will be required to complete an initial application form, providing contact details and equal opportunities information.

Please note: you must successfully pass each stage of the process in order to progress to the next. The assessments will take place in London and a substantial proportion of your travel expenses will be reimbursed.

We reserve the right to stop accepting applications once we receive the required number of applications.
On successful completion of all recruitment stages you will enter in to the vetting process, which will involve a security interview.

For more information on our ‘no drugs’ policy and obtaining Developed Vetting please click on the following link:

Your application may take around six to nine months to process.

Guaranteed Interview Scheme

As part of our commitment to being a ‘Disability Confident Leader’ we offer an interview to all candidates with a disability who meet our minimum criteria for the job vacancy for which they are applying. This is known as the Guaranteed Interview Scheme (GIS).

To secure an interview for this vacancy, the minimum criteria, in order (refer to the recruitment process) are:

-    Initial Application Form

-    Eligibility questions

On successful completion of these stages, you will be invited to a telephone or face to face interview and this is your guaranteed interview.


Discretion is vital. You should not discuss your application, other than with your partner or a close family member, providing that they are British. You should also make them aware of the importance of discretion. You should not post on social media sites about your application or discuss it with anyone else at this stage. You will receive further guidance during the recruitment process.

You should only launch your application from within the UK. If you are based overseas, please wait until you visit the UK to apply. Applying when outside of the UK will impact on our ability to progress with your application.

This Program / Vacancy is closed to applications.