Building Operations Manager Ref. 1732

IT, Science & Technical
Full Time
£42,852 – with additional 12.5% shift allowance, weekend premia and contractual overtime
Whatever your role at MI5, you’ll be contributing to protecting the UK from threats to national security including terrorism and espionage.

We currently need a Building Operations Manager to work within our building services area.  This is a unique opportunity to be part of a collaborative team focused on ensuring that MI5 buildings remain operational, safe and efficient.

The team works across three buildings and where public transport is not suitable, a pool car will be provided.  

You will be required to provide management cover for the three sites on a rota for 7 days a week working 12 hours day shifts from 06:30 to 18:30.

Working Pattern

• 42 hour a week on a 7-day shift cover.
• The shift pattern is 7 working shifts with 7 non-working shifts rotated around a 2-week period.
• 2 days on, 2 days off, 3 days on, 2 days off, 2 days on and 3 days off is the standard pattern. Weekend work is required.

You will be required to start shift work hours after a settling in period of approximately 4-8 weeks.

Key Responsibilities:

• To contribute technical input into minor works and projects as necessary, including attending work and project meetings. You will also familiarise yourself with, and witness test, new services systems and equipment.

• To build and maintain good relations with stakeholders, the Service Manager and other managers to meet departmental objectives. You’ll keep records and documentation up to date, issuing regular reports and attending head office meetings.

• To work closely with the Senior Security Officer on matters of site security and staffing and keep the Head of Physical Security informed of any security issues.

• Deliver building services through contractors including:

 - Maintenance and operation of the building and building management system;

 - Managing the FM contractor using the computer aided facilities management (CAFM) system, management information, service level agreements and reports.

 - Monitoring stock levels to ensure critical spares are always available and monitoring and recording utility usage. Inputting this into department sustainability objectives and targets.

• Ensure all work on our sites are carried out safely by making sure that:

 - Permits to work are issued where required and method statements and risk assessments are produced prior to work being carried out.

 - Ensuring FM services are delivered to a high standard taking account of cost, quality, customer service and available resources.

 - Managing stakeholder expectations, particularly in ensuring that the site and services are always available.

The successful candidate will be a team player with good initiative, judgement and organisational skills.  

We are looking for someone who can communicate with credibility and build strong working relationships with others. Whether you are exploring options with colleagues to address any issues or completing logs and handovers, you will be required to convey clear and concise messages.

A flexible approach and the ability to work well under pressure and prioritise are key. You’ll be keen to undertake further training and be physically fit enough to climb ladders and carry out internal inspections of plant.  A medical test may be required as part of the recruitment process.


HNC Electrical / Building Services (or equivalent) with a minimum of 5 years’ experience or City and Guilds qualification with a minimum of 10 relevant years’ experience is essential, as is a full, current, clean UK driving licence.


You will have shift working experience and IT skills, with a good working knowledge of Microsoft Office Systems including Word and Excel.

Ideally you will have knowledge of CAFM systems, BMS systems, Fire Alarm systems, Security systems, of Electrical testing and HV systems. An understanding of maintenance regimes, techniques, statutory compliance and life cycle planning would be beneficial.

Training and Development:

We will provide you with all the support and training that you need. If required, for example, you will receive training on: HV, LV, confined space, mechanical systems, water systems, health and safety and first aid.

Recruitment Process

The first thing we will ask you to do is complete our pre-screening questions to find out if you meet our initial criteria. If you do meet these criteria we will then ask you to begin an application.

You will need to create a log in and provide your full name, email address and a memorable password. Once you have successfully created a personal account, you will be required to complete an initial registration form, providing contact details and equal opportunities monitoring information.

You will then be invited to upload your CV and complete an online application form. Our recruitment team will conduct a sift of your application and successful applicants will be invited to attend a competency based face to face interview to further explore your skills and motivation for the role. If you are successful at this stage, you will be required to attend a security interview with a vetting officer. You should read about the vetting process and satisfy yourself that you meet the criteria outlined in the vetting pages of the How to Apply section prior to submitting your application.

Giving misleading information or omitting or concealing information during the recruitment and vetting process is viewed very seriously. You should ensure that you follow our guidance from when you apply.

Guaranteed Interview Scheme

As part of our commitment to the “Disability Confident” scheme we offer an interview to all candidates with a disability who meet our minimum criteria for the job vacancy that they are applying for. This is known as the Guaranteed Interview Scheme (GIS).

Along with the standard eligibility requirements for this post, your application will be assessed on how far you meet the job requirements. Your application must score the minimum amount of points set. On successful completion of this stage, you will be invited to interview. This will normally be a telephone interview and is our guaranteed interview.

Eligibility Criteria

To be eligible to apply, you must meet our residency criteria. You must be a born or naturalised British citizen and one of your parents must be a British citizen or have substantial ties to the UK.

MI5 is committed to reflecting both equal opportunities and the society we protect and particularly welcome applications from women and Black, Asian and Minority Ethnic candidates

Candidates must normally have been resident in the UK for nine out of the last ten years. This is particularly important if you were born outside the UK. However, we will still consider you if you’ve served overseas with HM Forces or in some other official capacity as a representative of Her Majesty’s Government, studied abroad, or lived overseas with your parents.

Due to vetting requirements, you will need to be 18 years old, or above, to apply. Your application may take around six months to process.


Owing to the sensitivity of our work, we do not publicly disclose the identities of our staff. Discretion is vital. You should not discuss your application, other than with your partner or a close family member.

This Program / Vacancy is closed to applications.